Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, unwashed, undamaged, and free from stains, odors, pet hair, or other signs of use. The item must be securely packaged, preferably in its original packaging. You’ll also need your order number or other proof of purchase.
To start a return, please contact us at support@laisique.com. If your return is accepted, we’ll provide you with the return address and detailed instructions on how and where to send your package.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Items sent back to us without first requesting a return will not be accepted.
If you have any questions about returns, please contact us at support@laisique.com
Damages and issues
Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or incorrect. Please include your order number and clear photos of the item and its packaging so that we can evaluate the issue and provide an appropriate solution.
Exceptions / non-returnable items
We cannot accept returns of custom or personalized products, or items that have been used, washed, altered, stained, damaged after delivery, or otherwise show signs of use. These restrictions do not apply if the item arrived defective, damaged, or incorrect, or if applicable law requires otherwise.
Please contact us if you have questions about the return eligibility of a specific item.
Gift cards are non-refundable, except where required by applicable law.
Exchanges
We do not offer direct exchanges. The fastest way to receive a different item is to return the item you have in accordance with this policy and place a separate order for the new item.
European Union 14 day cooling off period
If your order is delivered to an address in the European Union, you have the right to cancel your purchase within 14 days after receiving it, for any reason and without providing a justification.
To exercise this right, you must contact us within the 14-day period. After notifying us, you must return the item within 14 days. You may inspect the item as you would in a physical store, but you may be responsible for any reduction in its value caused by handling beyond what is necessary to inspect it.
You are responsible for the direct cost of return shipping unless the item arrived damaged, defective, or incorrect, or applicable law requires otherwise.
We will refund the purchase price and the cost of our least expensive standard delivery option. Additional charges for expedited or upgraded delivery are non-refundable. We may withhold the refund until we receive the returned item or you provide proof that it has been sent.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, we will issue the refund to your original payment method within 10 business days.
Please remember that your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@laisique.com